All orders, regardless of value, are delivered FREE of charge within South Africa.
We will send your order within normal working hours except for weekends and public holidays. For orders received before 2 pm, goods will be delivered within 3 – 4 workdays providing they are in stock. If your ordered item(s) are not in stock an extra day will be needed to get the items from the particular supplier. If the supplier does not have stock, we will inform you about the lead time involved and take it from there. If not all of the items are out of stock, we will contact you to establish whether you would like the full shipment at once, or partial.
FREE delivery is arranged via standard shipping service and may take 3-4 workdays to deliver. If you require express delivery, that can be arranged at an extra cost which will be calculated at the time of the request and will depend on the size of the order and delivery location.
AudioHead gives its utmost to serve the customer as quickly as possible. In actual fact, it excites us to do it quicker every day. It is, however, a reality that shipping companies are sometimes subjected to strikes and other delays, hence the need for more than one courier company. It is most certainly in the minority that a problem arises. Should any delay happen, we would follow up and lodge and handle queries with the particular courier company. If you have any queries please contact [email protected]
Once an order has been transferred to the possession of the courier company, AudioHead (PTY) LTD is no longer responsible for the security thereof. If an order is lost or damaged during shipping, the relevant courier company will be held liable, however, we will do our utmost to settle the dispute on your behalf.